Privacy Policy

This policy applies to Hai's website, waitlist and sales forms, product communications, platform services, integrations, AI agents, support, and related interactions.

If you use Hai through an organization, that organization may control the workspace, integrations, permissions, and customer data made available to Hai. Questions about your organization's internal privacy practices should be directed to that organization.

• Provide, maintain, secure, and improve Hai.
• Create and manage accounts, workspaces, permissions, and customer support.
• Operate integrations, agents, automations, live artifacts, and related product functionality.
• Process waitlist, sales, billing, contract, and administrative requests.
• Monitor reliability, prevent abuse, detect security incidents, and debug product issues.
• Send service, security, legal, and product communications.
• Comply with legal obligations and enforce agreements.

Where GDPR or similar laws apply, we process personal data based on contract performance, legitimate interests, compliance with legal obligations, and consent where required.

Hai uses AI systems to provide requested workspace features. Customer data may be processed by model providers and infrastructure providers only as needed to provide, secure, troubleshoot, or improve the services under the applicable agreement.

We do not sell customer data. Enterprise customers may have additional controls, restrictions, or written commitments regarding model training, retention, subprocessors, and data handling.

• With service providers and subprocessors that support hosting, security, analytics, communications, payments, support, AI processing, and product operations.
• With integrated third-party services when a customer or authorized user enables an integration or directs Hai to take an action.
• With professional advisers, auditors, insurers, or authorities where necessary for legal, security, compliance, or business purposes.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.
• With consent or at the direction of the customer or user.

We may process personal data in Sweden, the European Economic Area, the United States, and other locations where we or our providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent transfer mechanisms.

We use technical and organizational measures designed to protect personal data, including access controls, encryption in transit, monitoring, and least-privilege operational practices. No system is completely secure, and customers remain responsible for configuring their workspaces, permissions, and integrations appropriately.

We retain personal data for as long as needed to provide Hai, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and meet legitimate business needs. We delete, anonymize, or de-identify data when it is no longer needed, subject to contractual and legal requirements.

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, or request portability of your personal data. We may need to verify your identity before fulfilling a request.

If your data is processed in a customer workspace, we may direct you to the customer that controls that workspace.

Hai is not directed to children under 18, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.

Contact us at privacy@usehai.ai or Norrtullsgatan 25D, 113 27 Stockholm, Sweden.