Customer Service
Triage inboxes, find answers in company knowledge, identify escalations, and draft customer replies.
Triage support inboxes, find answers in docs, and draft replies with policy context.
Workflow plays
More work support teams can hand to Hai.
Concrete recurring workflows that use company knowledge, connected tools, live artifacts, channels, and governed execution.
New support volume arrives in Zendesk, Gmail, or Outlook.
Hai groups related messages, checks account history, reads policy context, and turns the queue into triage lanes with suggested owners and replies.
A customer crosses SLA, sentiment, or revenue-risk thresholds.
Hai pulls tickets, CRM, changelog, Slack discussion, and previous decisions into a concise escalation artifact for the support and account teams.
A rep asks Hai to answer a complex customer question.
Hai searches notes, docs, meeting memory, and indexed integrations before drafting an answer with the source context a teammate can verify.
Scheduled heartbeat across support and CRM signals.
Hai watches ticket spikes, open bugs, support tone, and renewal timing, then nudges the account owner before a small problem becomes a churn risk.
Hai keeps tool access permission-scoped and places sensitive actions behind human approval before execution.